Refund policy

Returns and refunds

We want you to love your Kigs. If they're not right, send them back.

You've got 28 days

You have 28 days from the day your order arrives to change your mind. That's longer than the 14 days the law requires. Shorts are a fit thing and we'd rather you took your time.

How to return something

Email us at kigoutpoverty@gmail.com with your order number first, so we know it's coming, then send your shorts to:

KIG Clothing
86 Church Street
Edenbridge
Kent
TN8 5BQ
United Kingdom

What condition they need to be in

Unworn, unwashed and unmarked. Everything else we can work with, so if you're not sure, just ask before you send them.

Who pays for the return

If you've changed your mind or the fit isn't right, you cover the return postage. We'd recommend a tracked service, because we can't refund anything that doesn't reach us.

If your shorts are faulty, damaged, or not what you ordered, we pay. Send us a photo first and we'll sort it out.

Your refund

Once your return reaches us, we'll refund you in full to your original payment method within 14 days. That includes the £3.99 delivery you paid on the way out.

If something's faulty

If there's a fault, you have 30 days from delivery to reject the shorts and get a full refund. After that we'll repair or replace them. Either way, email kigoutpoverty@gmail.com and we'll make it right. You won't pay postage on a faulty item.

Your legal rights

None of the above affects your statutory rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015.